Ready, Set, Engage: Your Path to a Patient-Centered Practice

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Are your patients happy? Are you acquiring new patients? Are you aware that patient satisfaction is integral to surviving the transition from “fee-for-service” to value-based reimbursement?

Ready, Set, Engage: How to Create a Patient-Centered Practice lays out implications of the transition on your Medicare, private payer, and self-pay revenue—and provides you with time- and cost-efficient methods to safeguard your practice’s financial health through effective patient engagement that puts you on top as you put your patients first.

Master patient engagement with detailed, step-by-step guidance from our TCI experts:

  • How to make more money from current patients by improving patient flow and collections
  • How to make your practice’s digital presence more patient-centered
  • Tips on balancing waiting area amenities and patient comfort
  • How to get Medicare reimbursement for chronic care management
  • How to fix problems with your reception area
  • Improve patient experience through improved patient flow
  • Reduce no-show rates with mobile engagement technology
  • Patient engagement tips for your staff
  • Tap into your EQ (Emotional Intelligence)—and your patients’
  • Is your phone system sabotaging your practice?
  • Your front desk is patient engagement central
  • Look for these qualities in a front-desk employee
  • Empower your Millennial employees to excel at patient engagement
  • Make patient record request responses a top priority
  • Nail down these simple EHR Hacks improve patient engagement
  • Is your EHR actually hurting patient engagement at your practice?
  • 6 Patient engagement tips for wired clinicians
  • Discover the benefits of anticipatory patient service
  • How to protect your practice with a social media governance policy
  • And more!


Maximize patient engagement in the new healthcare landscape:

  • Learn about MACRA, MIPS, value-based care, and the effect of high-deductible health plans (HDHPs) on your revenue
  • Understand the distinctions between patient engagement versus patient satisfaction versus patient experience—and patient activation versus patient reactivation versus patient loyalty
  • Know engagement preferences for various generations—Silent Generation, Baby Boomers, Generation X, and Millennials


Create a high-quality patient experience and both attract and retain patients long-term with Ready, Set, Engage: How to Create a Patient-Centered Practice.

ORDER ONLINE or call 1-800-508-2582 to get your copy of Ready, Set, Engage: How to Create a Patient-Centered Practice today.

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